Terms and Conditions

These Terms and Conditions explain the general rules, obligations and limitations that apply when using this online gaming platform in the United Kingdom. By creating an account, accessing any section of the site, claiming a promotion or placing a wager, the user confirms acceptance of the terms described on this page together with any game-specific, bonus-specific or payment-related rules published elsewhere on the website.

This platform is intended only for adults who are legally permitted to participate in online gambling under the laws and regulations applicable in their place of residence. Access is restricted to users who meet the minimum legal age requirement and who provide accurate, complete and up-to-date registration details. Any attempt to register with false information, incomplete identity data or documents belonging to another person may result in suspension, verification review or permanent account closure.

Account Registration and Eligibility

Only one personal account may be opened per individual unless the operator expressly allows otherwise. The account must be registered in the player’s own legal name and used solely by the registered account holder. Shared use of accounts, third-party access, impersonation and any attempt to operate multiple accounts for the purpose of gaining an advantage are prohibited.

During registration, users may be required to provide full name, date of birth, residential address, contact information and other relevant details. The operator reserves the right to carry out identity, age, location and affordability checks at any stage of the customer relationship. Where necessary, access to deposits, gameplay, promotions or withdrawals may be restricted until verification is completed to a satisfactory standard.

Use of the Website

The website and its services must be used only for lawful personal entertainment. It is the responsibility of each user to ensure that access to the site and participation in online gambling are permitted under all laws applicable to that individual. Use of the platform for commercial, fraudulent, automated or otherwise abusive purposes is strictly forbidden.

Users must not misuse the service by introducing malicious software, attempting to interfere with site operations, exploiting technical faults, colluding with other players, abusing promotional mechanics or seeking an unfair advantage through any form of manipulation. Any behaviour that undermines the integrity of the platform may lead to account restrictions, voided transactions, confiscation of bonus value or permanent exclusion.

Verification and Compliance

As part of regulatory and security obligations, the operator may request documents to verify identity, age, address, source of funds, payment ownership or other compliance-related details. These requests may occur before or after deposits, during gameplay or at the point of withdrawal. The user agrees to provide clear and valid documentation within the requested timeframe.

If requested documents are not provided, are inconsistent, appear altered or cannot be verified, the account may remain limited or be suspended pending further review. The operator may also restrict or terminate access where there are reasonable grounds to believe that an account has been used in breach of law, payment rules, anti-money laundering obligations or responsible gambling policies.

Deposits and Payment Rules

Deposits may only be made using payment methods registered in the account holder’s own name, unless the operator expressly states otherwise. The user is responsible for ensuring that all payment details submitted are accurate and that sufficient authorisation exists to use the chosen method. The platform does not permit the use of stolen, unauthorised or third-party financial instruments.

Minimum and maximum deposit thresholds may apply depending on the method selected, account status, internal risk controls or responsible gambling settings. The operator reserves the right to refuse, reverse or limit any transaction where security, compliance or operational concerns arise. Some payment providers may apply their own terms, processing rules or external charges, and these remain outside the operator’s control.

Withdrawals and Processing

Withdrawal requests are subject to internal review, account verification and payment validation requirements. In many cases, funds will be returned using the same payment route originally used for deposit where technically and legally possible. Alternative withdrawal methods may be required where the original method does not support payouts or where compliance procedures demand further checks.

The operator may delay, refuse or cancel a withdrawal where there is evidence of fraud, bonus abuse, identity mismatch, payment irregularity, duplicate account activity or breach of these terms. Before any withdrawal is approved, the user may be asked to complete outstanding verification or provide further information connected to account activity, occupation, source of funds or transaction history.

Bonuses and Promotional Offers

From time to time, promotional offers may be made available to selected or eligible users. All bonuses, free spins, rewards and campaign incentives are subject to separate promotional terms in addition to these general conditions. It is the player’s responsibility to read the full offer rules before participating in any promotion.

Promotions may include restrictions relating to qualifying deposits, eligible games, wagering requirements, maximum stake limits while bonus funds are active, expiry dates, maximum withdrawal caps or regional eligibility. If a player breaches the specific rules of an offer, the operator may remove bonus funds, void winnings derived from the promotion or exclude the player from future marketing campaigns.

Promotional abuse includes, but is not limited to, creating duplicate accounts, exploiting technical errors, coordinated play, low-risk wagering intended to convert bonus funds unfairly or any pattern of activity that contradicts the intended purpose of the offer. In such cases, the operator may take corrective action without prior notice.

Game Rules and Malfunctions

Each game on the platform is governed by its own rules, payout structure and technical configuration. By participating in any slot, table game, live casino product or instant game, the user accepts the specific rules attached to that content. Where a discrepancy exists between game-specific instructions and general site wording, the game rules or official help documentation may take precedence depending on the nature of the issue.

In the event of a software malfunction, interrupted round, obvious pricing error, incorrect result, display failure or system fault, all affected gameplay, winnings, bonuses or transactions may be declared void. The operator’s records, server logs and transaction history will generally be treated as the primary source for determining the outcome of any disputed event.

Responsible Gambling

This platform supports safer gambling measures and may provide tools such as deposit limits, loss limits, session controls, reality checks, cool-off options and self-exclusion mechanisms. Users are encouraged to make use of these tools where appropriate. Once certain limits or restrictions are applied, they may take effect immediately or after a regulatory waiting period depending on the type of change requested.

The operator reserves the right to impose mandatory restrictions, intervene where patterns of harm are identified or decline service where continued account access is considered unsuitable from a safer gambling perspective. Any self-exclusion request must be respected across the scope defined by the operator’s policy, and the user must not attempt to bypass that restriction by creating new or replacement accounts.

Inactive, Suspended or Closed Accounts

An account may be suspended or closed if the user breaches these terms, fails verification, engages in prohibited conduct, requests exclusion, becomes subject to legal restriction or is deemed to present an unacceptable compliance or gambling-related risk. Where appropriate, any balance remaining after the conclusion of checks and obligations may be returned according to the applicable rules and verification status.

If an account remains inactive for a prolonged period, the operator may apply internal procedures relating to dormant balances, ongoing account maintenance or eventual closure, subject to the legal and regulatory framework in force at the time. Users are encouraged to keep their details current and to contact support if they believe access has been restricted in error.

Limitation of Liability

While reasonable efforts are made to ensure uninterrupted access, the website is provided on an availability basis that may be affected by maintenance, technical failures, provider outages, connectivity issues or events beyond the operator’s reasonable control. The operator does not guarantee uninterrupted service, constant availability of every game or freedom from technical interruptions at all times.

To the extent permitted by law, the operator shall not be liable for indirect loss, loss of opportunity, loss of data, reputational damage or other consequential effects arising from use of the site, temporary unavailability, payment provider failures, user error, forgotten credentials, device incompatibility or circumstances outside reasonable operational control. Nothing in these terms excludes liability where such exclusion would be unlawful.

Changes to the Terms

These Terms and Conditions may be updated from time to time to reflect legal developments, regulatory requirements, operational changes, new product features or revised responsible gambling measures. The most current version published on the website will apply from the stated effective date. Continued use of the platform after changes take effect will usually be treated as acceptance of the updated terms.

Users should review this page regularly to remain aware of their rights and obligations. Where a material change significantly affects account use, promotional eligibility, payment handling or regulatory status, additional notice may be provided through the website, email or the account interface.

Contact and Complaints

Questions about these terms, account restrictions, payments, promotions or gameplay outcomes should be directed to customer support through the official help and contact channels available on the website. When raising a complaint, users should provide accurate account details and a clear summary of the issue so that the matter can be reviewed efficiently.

If a dispute cannot be resolved through standard support procedures, the complaint may be escalated in accordance with the operator’s formal complaints process and any applicable alternative dispute resolution pathway available under the relevant regulatory framework.

These Terms and Conditions are intended to work alongside the wider rules, policies and notices published across the site. Users should read them together with the privacy policy, responsible gambling information, bonus terms and any game-specific instructions before participating in real-money play on MGM UK.